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AFTER-SALES POLICY
JOINF lighting products implement the national three guarantees policy:
If a product fails within 7 days of sale,consumers can choose to return,exchange or repair the product with the purchase receipt;
If a product has a performance failure within 15 days from the date of sale,consumers can choose to exchange or repair the product with the purchase receipt;
If a performance failure occurs during the product warranty period,consumers can enjoy free repair services with a valid purchase receipt.
Note:The conditions for consumers to return products within 7 days and exchange products within 15 days are: If performance failure occurs during normal use of the product,the consumer must ensure that the product,other accessories in the package,and the inner and outer packaging are in good condition.
Inspiration
FAQ's
Hello,you can check the store information by going to the store search column on the official website homepage.For urgent orders, please contact us at shop@zebbies.com or 060 474 1705 and we will assist you as best as we can.
Hello,if the lighting product fails,it is recommended that an electrician first check whether the switch and line connection are normal.If the problem still cannot be solved,please contact the store where you purchased it or call
Hello,you can scan the anti-counterfeiting code label on the product outer box or the anti-counterfeiting code on
Hello,the installation of lighting products must be carried out by professional electricians,following the installation
Hello,to purchase NVC lighting products,you can choose the nearest NVC store to make your purchase or call the
Hello,currently there is no nationwide coverage and you need to contact the corresponding store for processing
Hello,NVC lighting products do not provide free installation.Please consult your local store for specific costs.
INQUIERS AND COMPLIANTS
Customer Service Hotline
Monday to Sunday 8:30-21:00
400-881-6668
Online message
Log in to www.joinf.com online customer service
Email Contact
marketing@joinf.com
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